Max Ruso • August 20, 2025

10 Essential Do's & Don'ts of Vacation Rental Email Marketing

Do you ever get an email that makes you feel like someone really understands you? That's the power of email marketing! 87% of marketers say that email marketing is critical to business success. Imagine sending emails that take your perfect guest on a virtual tour of your amazing rental. Forget boring, spammy emails! This guide dives deep into email marketing that builds relationships, gets you more bookings, and boosts your rental income!


Laying the Email Marketing Foundation

Let’s first have a basic know-how about email marketing.


Why Email Marketing Matters

Email marketing is your vacation rental's buddy that helps you connect directly with guests, leading to:


  • More Bookings: Skip commission fees! Encourage direct reservations with exclusive email offers and deals. 
  • Happy Guests Coming Back: Build relationships by sending personalized messages, local tips, and early peeks at new listings. Happy guests stay again and tell others!
  • People Remembering Your Place: Unlike fleeting social media posts, emails stay in their inbox, reminding them of your awesome place and building a strong connection.
  • Talk Directly to Different Groups of Guests: Social media is great, but it's not as good at reaching specific people and getting them excited. The personalized approach makes people more interested.
  • Build Deeper Connections: Share local special offers, making guests feel welcome and valued. This makes them want to come back.


Building Your Email List

Now, let's turn website visitors into loyal guests! Here's how to build your email list:


  • Make it Easy to Join: Offer pop-ups on your website with cool stuff like discounts or local guides.
  • Sweeten the Deal: Give exclusive discounts, early access to deals, or valuable local tips in exchange for their email address.
  • Connect Offline: Collect email addresses at events, fairs, or through business cards – remember, personal connections matter!


Choosing Your Email Marketing Platform

Think of your platform as your email marketing headquarter. Choose one with features that help vacation rentals:


  • Automatic emails: Send personalized welcome emails, booking confirmations, and reminders automatically.
  • Groups of guests: Group guests based on interests (families, couples) to send targeted messages.
  • See How Things are Doing: Track open rates, click-throughs, and conversions to see what resonates.
  • Mobile-Friendly Emails: Ensure emails look great on all devices, as many guests book on their phones.


Popular options:


Remember, Consider pricing and features that directly benefit your rental, like property listings and booking integrations.

With a solid foundation and the right tools, email marketing can become your vacation rental's best friend, attracting guests, building loyalty, and boosting your bookings. Stay tuned for the next part, where we'll craft captivating email content that converts!


Crafting Emails that Convert

Got a list of interested people? Let's turn them into excited visitors with emails that work!


The Power of Segmentation

Imagine telling the same joke to your grandma and best friend. Weird, right? It's the same for emails! 83% of consumers stated that they prefer to receive hyper-personalized marketing messages. Group people based on what they like (families, solo travelers, pet lovers) and send emails that speak to them directly. This makes them feel special and excited.


Here's how to group your guests:

  • Family Fun: Talk about playgrounds, babysitters, and fun things for kids to do.
  • Solo Adventure: Share hidden hiking trails, cozy cafes, and tips for exploring alone.
  • Pet-Friendly Fun: Show off your pet-friendly policies, parks, welcome treats, and pet adventures.


Write Emails They'll Love

Think of your email as an invitation to your awesome vacation rental. Here's how to make it captivating:


  • Catchy Headlines: Skip boring titles! Use things that make people curious ("Hidden gems near you!") or feel special ("Your beach getaway awaits!").
  • Tell a Story: Don't just list stuff, paint a picture! Describe cozy evenings by the fire, kayaking adventures, or delicious local food. Make them dream of their stay!
  • Keep it Short & Sweet: Use bullet points, cool pictures, and fun animations to break things up, especially on phones.


Emails for Every Step of Their Journey

From first interest to happy return, send emails that fit each stage:


  • Before Booking: Show off your rental, highlight unique things, and offer early discounts to get them to book.
  • After Booking: Share info like check-in instructions, local recommendations, and fun things to do to build excitement.
  • Welcome Email: Make them feel special! Use their name, say hello, and give them important info like Wi-Fi password and house rules.
  • After They Stay: Thank them, encourage reviews (good or bad!), and offer special deals for their next visit.
  • Special Offers & Seasons: Promote off-season deals, highlight local events like festivals, and create urgency with limited time offers.


Turning Clicks into Bookings

We want them to read and then book! Here's how to make your emails work:


  • Clear Calls to Action: Don't make them guess! Be clear and say exactly what you want them to do. Like "Book Now," "Browse Activities," or "Learn More."
  • Easy Booking: Make sure clicking that button takes them straight to a smooth and user-friendly booking page. No confusing buttons or hidden fees!
  • Track & Analyze: Use analytics to see how many people open your emails, click on links, and most importantly, book their stay! These analytics help you to understand what's working and what needs to be changed.
  • Test & Learn: Don't be afraid to experiment! Test different subject lines and email content to see what people like best. This way, you can keep your emails fresh and interesting.


Remember, email marketing is like talking to a friend, not giving a lecture. Understand your audience, write great emails, and make booking easy. That's how you turn strangers into guests who keep coming back! Next up, we'll learn about legal and ethical tips for email marketing success! Remember, always treat your guests with respect and follow the rules.


Legal & Ethical Considerations 

Before you hit "send" on your awesome emails, let's make sure they're legal and ethical with these simple tips:


Play by the Rules

Imagine the CAN-SPAM Act as your email superpower's guide. Here's what it means:

  • Ask permission: Make sure people actually want your emails (say "yes"!) before sending them.
  • Let them leave: Include an easy way to unsubscribe in every email.
  • Be upfront: Clearly show who you are (your rental's name) and what the email is about (subject line)


Build Trust and Respect Privacy 

Respect your guests' right, and they'll love you for it! Here's how:

  • Tell them what you do with their info: Have a clear privacy policy explaining what you collect and why.
  • Don't be sneaky: Only send emails to people who have opted in.
  • Send cool stuff: Make your emails interesting and helpful.


Avoid the Spam Triggers

Nobody likes spam! Make sure your emails land in the "good" folder:

  • Skip the spammy tricks: Avoid ALL CAPS, too many exclamation points, and misleading words.
  • Be honest: Don't make false promises or pressure people to book.
  • Don't email too much: Find the right balance – not too often, not too rarely.


Remember, email marketing is about making friends, not just selling. By following these tips, your emails will be legal, ethical, and most importantly, turn clicks into bookings!


The Final Chapter

Remember those excited guests booking your amazing rental? Email marketing can make it happen! Here's a quick recap:


1. Grow Your List: Make it easy for people to sign up with clear buttons and cool offers (discounts, local tips). 

2. Segment Your Audience: Treat families, solo travelers, and pet lovers differently with messages that fit their needs. 

3. Write Emails They'll Love: Tell stories, use things that make them curious, and add cool pictures to show them their dream vacation. 

4. Optimize for Conversions: Tell them exactly what to do (book now!), send them to a smooth booking page, and track who books to see what works. 

5. Stay Legal & Ethical: Follow email laws, respect privacy, and don't be spammy. 


Bonus Tips:

  • Welcome Them Like Friends: Go beyond "Hi [Name]!" Mention their interests or activities they booked to make them feel special. 
  • Share Local Secrets: Show them hidden restaurants, unique adventures, or seasonal events not found in guidebooks.
  • Run Fun Contests: Give away prizes or offer discounts to collect email addresses and get people excited.
  • Team Up with Locals: Team up with restaurants, activity providers, or shops to offer special packages and discounts.
  • Try New Things: Experiment with different email styles to see what works best with your audience.


Turn email into booked stays! Get personalized advice, email templates, and resources to attract guests and boost your business. Contact us for your success story!



SAVE YOUR

TIME

With our innovative platform, you’ll save time when you most need it, while serving your customers. 
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SAVE YOUR
TIME

With our innovative platform, you’ll save time when you most need it, while serving your customers. 
LEARN MORE

SAVE YOUR
TIME

With our innovative platform, you’ll save time when you most need it, while serving your customers. 
LEARN MORE